If you order before 10am (EST) we will aim to ship your order the same day. Our shipping estimates are:

Standard Delivery (untracked) 7 – 10 working days

Express Delivery (tracked) 3 – 6 working days

Visit our dedicated Shipping page for full details >>

If you have not received your order and it is outside of the estimated shipping window, please send us an email at support@hearcaredirect.com and one of the team will address your concern within 24 hours.

You can pay through Stripe with a Debit or Credit card or;

You can pay with your Paypal account.

You can also pay through Paypal without an account using your Debit or Credit card.

Sometimes payments get refused and often for lots of different reasons including:

1. Not enough funds
2. Incorrect name or address
3. Bank security protocols

If you do receive a failure through Stripe, please try using Paypal. You can pay through Paypal without an account using your Debit or Credit card or with a Paypal Account.

Yes! All of our products are brand new and genuine products. We do not sell secondhand, refurbished, graded, used, third party or grey imports. We only sell brand new, 100% genuine authorised products direct from the manufacturer. Hear Care Direct are an authorised stockist and distributor for all the brands we sell.

The products we sell are exactly the same as the ones you would purchase from an audiologist or hearing clinic – but generally at more competitive prices.

With competitive prices comes suspicion – ‘How come you are so cheap’ is one of our most common questions!

Well to answer this, we only stock the highest quality, authentic, brand new, genuine products directly from the official manufacturers (such as Phonak, GN Resound, Signia, Widex, Oticon etc).

We buy our stock in large quantities and instead of adding a huge markup, we stay competitive, get more sales by passing the discount on to our loyal customers.

Our products are exactly the same as what you would purchase from an audiologist or hearing clinic.

If you are a company, educational establishment or other organization, we can provide bulk and larger orders of hearing aid accessories, with free shipping.

Please visit our dedicated page detailing services about the supply of:
hearing aid accessories for businesses, education and organizations >>

Free Express shipping (tracked – 3-6 working days) is provided for purchases over $199 and will be shown at the checkout.

If you have a question about compatibility, please email us:

• The full make and model of your hearing aid
• The full make and model of the replacement part (if relevant)
• If you are unsure on the above, please email a photo or the hearing aid and/or hearing aid part

Please email us at support@hearcaredirect.com and we will endeavour to respond to you within 24 hours.

You can contact us using the following methods:

1. Email us at support@hearcaredirect.com
2. Use our Online Chat Facility
3. Call our experts on (786) 723-1536 (8am – 11am (EST) Monday to Friday). If lines are busy, please leave your details and we will get back to you!
4. Or send your enquiry using the form below:

Please note that we aim to respond to all queries within 24 hours, Mon – Fri.

If you have an item you would like to return, please send us an email with the details first.

Please read our Returns Policy to ensure the product you have purchased is eligible for returns.

Our returns address is:

Hear Care Direct
4291 Express Lane
Suite GB6946
Sarasota
Florida
34249

If you open a dispute with a payment processing platform, it may delay your refund considerably. It is always best to email us first, as we can process refunds far more quickly.

HearCareDirect.com uses the latest technologies to keep our site as secure as possible and reduce any issues for our customers. Please see below for more details:

HearCareDirect.com uses the latest secure Kinsta servers with Cloudflare Protection .

SSL (Secure Socket Layers) is used to encrypt your data, this is shown by the padlock next to the web address in your browser.

We only use reliable and secure payment gateways including Stripe and Paypal.

HearCareDirect.com are official and authorized resellers for Phonak, Oticon, Widex, GN Resound, Signia & Starkey, certified by ‘TrustedSite’ & verified on TrustPilot